RETURN POLICIES

 

In Store Exchange Policy

Thank you for shopping at K|LA!

Merchandise may be returned for store credit or exchanged within 10 days of purchase.  Items must be in original condition with tags attached, and receipt must be present.  Items eligible for exchange must be unworn, unaltered and unwashed.  

The following items are FINAL sale: 

  • Sale items
  • Gift cards
  • Shoes
  • Jewelry
  • Intimates, purses, scarves, and home accessories

K|LA Boutique reserves the right to refuse store credit or exchange based on the condition of the item/s presented at the time of exchange.  Should you have questions regarding our return policy, please contact our customer service department at 

customerservice@shopkla.com

 

 

Online Order Return Policy

Thank you for shopping at K|LA. If for any reason our products do not meet your expectations, please contact us via email at onlineorders@shopkla.com to obtain a return authorization number (RA). 

No returns will be accepted without an RA number. Any merchandise mailed back without an RA number will be returned to the sender.

Mailing Returns:

You may return your full-priced merchandise within 15 days of purchase for a full refund.  Merchandise must be shipped back and arrive within 15 days of the purchase date. 

  • Sale items are a FINAL sale
  • Items eligible for return must be in its ORIGINAL condition
  • All tags must be attached 
  • Items cannot be worn, altered or washed

How to return:

  1. Contact customer service at onlineorders@shopkla.com, subject line must read "RA REQUEST". Include detailed information regarding the reason/s for return. If the item is damaged, please include description of damage (photos optional).
  2. A customer service representative will reply within 2 business days. If your return is approved, you will be issued an RA number.  Please include this number on the outside of your box and on the return form with your return shipment. 
  3. Please ship to:

SHOPKLA (Attention: Online Orders) 

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Once your items have been received and inspected, a full refund will be issued within 72 hours of approval.  Return shipping charges are the responsibility of the customer. Please be sure to use an insured carrier (e.g., FedEx, UPS, USPS). K|LA is not responsible for items damaged or lost in transit.

 

 

 

Holiday Exchange Policy

Thank you for shopping at K|LA.  Merchandise purchased between November ___- December 24th may be returned for store credit or exchanged by January 5th.  Items must be in original condition with tags attached, and receipt must be present.  Items eligible for exchange must be unworn, unaltered, and unwashed.  

The following items are FINAL sale: 

  • Sale items items
  • Gift cards

K|LA Boutique reserves the right to refuse store credit or exchange based on the condition of the items presented at the time of exchange.  Should you have questions regarding our return policy, please contact our customer service department at customerservice@shopkla.com