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Exchanges & Returns

    Online Order Return Policy

    Thank you for shopping at K|LA Boutique. If for any reason our products do not meet your expectations, please contact us via email at to obtain a return authorization number (RA). 

    No returns will be accepted without an RA number. Any merchandise mailed back without an RA number will be returned to the sender.

    Mailing Returns:

    You may return your full-priced merchandise within 15 days of purchase for a full refund.  Merchandise must be shipped back and arrive within 15 days of the purchase date. 

    • Sale items are a FINAL sale
    • Items eligible for return must be in its ORIGINAL condition
    • All tags must be attached 
    • Items cannot be worn, altered or washed

    How to return:

    1. Contact customer service at, subject line must read "RA REQUEST". Include detailed information regarding the reason/s for return. If the item is damaged, please include description of damage (photos optional).
    2. A customer service representative will reply within 2 business days. If your return is approved, you will be issued an RA number.  Please include this number on the outside of your box and on the return form with your return shipment. 
    3. Please ship to:

    SHOPKLA (Attention: Online Orders) 4123 Park Rd. Charlotte, NC 28209

    Once your items have been received and inspected, a full refund will be issued within 72 hours of approval.  Return shipping charges are the responsibility of the customer. Please be sure to use an insured carrier (e.g., FedEx, UPS, USPS). K|LA is not responsible for items damaged or lost in transit.